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Miguel
Project Manager with 8 years of experience in technology sector
Contacto
Competencias
Coordinated projects from initiation to closure, ensuring scope, time, and budget adherence.
Acted as primary liaison between technical teams and clients to ensure clarity of project requirements.
Implemented Agile practices to improve team collaboration and project flexibility.
Identified potential project risks and developed mitigation strategies.
Led and motivated diverse teams to achieve project milestones and high-quality deliverables.
Educacion
Resumen
Experienced Project Manager specializing in delivering complex technology projects with a proven track record of team leadership and stakeholder coordination.
Logros Clave
- Led a team of 15 to deliver multiple high-impact projects on time and within budget.
- Streamlined project workflows, reducing delivery time by 20%.
- Managed cross-functional teams and communicated project status to stakeholders.
Experiencia
CUSTOMER SERVICE EXECUTIVE
Receiving pick-up requests in the USA., Contacting the shipper and starting the pick-up coordination (in English)., Coordinating pick-up with the carrier, selecting the best rate (in English), Monitoring and controlling ongoing pick-ups, Handling requests via email and calls, mostly in English, providing support and updates to the team in Colombia about their requests, Controlling and managing complex situations regarding delays and/or losses, Weekly management reports, meetings with clients, seeking continuous improvements.
EXECUTIVE OF IMPORTS AEREAS / CUSTOMER SERVICE
Processing Imports Country arrived areas with Customer Service functions for some accounts., Notify the customer via email of the arrival of their cargo., Invoice local expenses and freight to the customer., Transfer to the Customs of Chile, SDA., Check GP of the shipment and that it remains with Profit Positivo., Take control of shipments in system, these must be fully under my control without pending activities., Contact sources in case of questions regarding boarding, negotiate tariffs., Tracking in airlines and customs to give follow-up and response to the customer., Perform collection duties to clients with credits and recover portfolio, among others.
COORDINATOR OF CONTAINERS
Coordinating the transfer of containers to and from STI and TPS ports (San Antonio and Valparaíso)., Assigning fleet of 6-axle trucks, chassis or flat rampla for 20 and 40 HC., Tracking and control assigned drivers via GPS and phone calls., Enter daily travel system and set average and profit margin for the company., Direct and continuous contact with the customer for timely information and problem solving., Review of proformas and attach supports for weekly billing., Contact with Adunas agencies and ports for correct documentation for exports and imports.
CARGO & COURIER COORDINATOR
Handling and control of imports and exports of Cargo & Courier., Receipt of documents, package, loading, packing and packaging of these., Preparation of guides, verification of information, strict control for international shipments according to established standards., Make a reservation in the system, ensure space in the aircraft hold, direct contact with the airport., Respond to emails in a timely manner from the PQR of the headquarters in Panama., Tracking shipments, if this has not been delivered within the time, investigate case and give prompt solution., Perform weekly reports see CTO BAQ variation, costs, expenses and earnings.
AUXILIARY AND LOGISTIC OPERATOR
Receipt of postal items and/or packages., Development of electronic guides., Packing and packing of these, when required., Creating new bar codes., Develop route in the city and distribute couriers according to the number of shipments, by zones., Handling and system allocation of the shipments assigned to each driver., Adjustments to relationship and document management weekly reports to client and management., General handling of customer folders.