Mihlali - Customer Service Professional with diverse experience in hospitality and airline industries

Effectively identifies issues and develops practical solutions in fast-paced customer service settings.

Ensures clear, professional interactions with clients and team members across multiple channels.

Collaborates efficiently within diverse teams to achieve common goals and deliver high-quality service.

Prioritizes tasks effectively to meet deadlines in dynamic environments.

I worked part-time at different sites being a waiter, runner, chef and/or bartender.. Worked as a good way to gain experience in the industry.

I worked as a porter in the hotel.. I was assisting guests with their luggage, provide them info and advise them on any promotions we may have and provided them with options if they were never familiar with the area.. I got in to the hotel through the company PPLE as they may have seen great potential.

I worked as an agent for an airline and I moved through different departments from being a voice agent to being a chat agent.. I navigated through the systems we use to best assist travelers with their queries, questions and concerns and deliver high quality service to them to ensure that they have a good travel experience.

I worked here as a customer service agent for a telehealth company.. I worked in the retentions department whereby we would do our very best to ensure that the patient gets good quality experience and achieved that by navigating through systems and ensuring that we provided correct information where necessary.