Milton - Customer Service and Logistics Specialist with diverse experience

Handled inbound and outbound communication to resolve customer inquiries across multiple channels.

Managed and verified order processing, ensuring timely delivery and accuracy across different logistics providers.

Supported customer accounts by maintaining order information and updating clients through email communication.

Assisted carriers with technical issues to facilitate smooth shipment processes.

Supported Customers in logistic of their Orders with different carriers., Supported customers to handle and manage their accounts for an important and luxury US store., Assisted customers applying knowledge and provide different offers to close a good sale., Managed accounts and information related their orders and update the customer following them via email., Assisted Customer in two different LOB's being these voice and chat.

Responsible in coordinating the employee to coordinate the orders in order to achieve the delivery on time., Verified and manage the payment were processed properly for each completed task by the carrier., Assisted the carrier providing tech support any time was needed so as to avoid any inconvenience with the correct functioning of the carrier resources.

Assisted the customer with their online orders., Provided information about the order rout by tracking it through different communication channels., Determinate issues and provided refunds-replacements in order to improve the customer experience due to any previous inconvenience with the product.