Experienced call center professional with over 10 years in customer service, retention, collection, sales, and appointment setting, dedicated to helping clients and ensuring professional communication.
Handled customer inquiries, support, and retention in high-volume call center settings
Managed collection processes and customer retention strategies to support business goals
Conducted sales calls and scheduled appointments to generate leads and close deals
Effective listening and professional communication to assist and satisfy clients
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Handled multiple roles within call centers, adapting to various responsibilities rapidly
