Dedicated professional with extensive experience in customer service, medical interpretation, and electoral training, combining effective communication with organizational expertise.
Utilized translation and speaking skills to effectively communicate in medical and customer service settings.
Handled customer inquiries, solved problems, and supported clients across multiple industries, demonstrating empathy and problem-solving ability.
Organized election logistics, managed scheduling, and maintained detailed notes during calls to ensure efficient operations.
Prioritized tasks and managed multiple customer interactions and training sessions effectively.
Teleperformance (Health net medical insurance)
Answering questions and solving problems for people on health insurance, Answering phone calls from people primarily located in California, Making notes during the call about the problem and resolution
Ammonite coffee shop
Meeting customer demands, Cleaning the cafeteria, Making coffee and food
Teleperformance (Brinks home security)
Answering calls for a security alarm company in the United States and Canada, Solving billing entity problems, Clearing up false alarm events, Updating important personal information of clients
Teleperformance (Brinks home security)
Training citizens as polling place officials, Distributing electoral packages, Organizing the day of the elections, Collecting statistical data of the elections
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Proficient in Excel, Office, PowerPoint, and social media management, supporting data collection and communication needs.
Telvista (Avis/Budget group)
Answering calls in a car rental campaign, Renting cars, Making refunds, Resetting passwords, Updating billing information, Helping customers with car rentals
Datamark
Interpreting through phone and video, Answering medical calls to help patients communicate with clients
