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Líder en coordinación de ventas y atención al cliente con experiencia internacional
Contacto
Competencias
Capacidad para gestionar y motivar equipos diversos, asegurando el cumplimiento de metas y proyectos.
Habilidad para brindar soporte excepcional, resolver conflictos y facilitar la comunicación intercultural.
Organiza eventos, ferias y actividades comerciales, asegurando la eficiencia y el cumplimiento de objetivos.
Analiza componentes de negocio para identificar oportunidades, mejorar procesos y potenciar resultados.
Dominio del inglés y español, facilitando negociaciones y servicios en contextos internacionales.
Educacion
Idiomas
Resumen
Líder en gestión de equipos, atención al cliente y coordinación de eventos internacionales, con habilidades en análisis de negocios y comunicación intercultural.
Logros Clave
- Supervisó y lideró equipos multiculturales en Artika, optimizando procesos y resolviendo problemas comerciales.
- Brindó interpretación en tiempo real, garantizando precisión y sensibilidad cultural en comunicaciones bilingües.
- Mejoró la satisfacción del cliente en Teleperformance, gestionando consultas y devoluciones con eficiencia.
- Controló y apoyó estrategias de ventas en Bitel, identificando oportunidades para expansión y crecimiento.
- Coordino eventos internacionales y ferias, facilitando conexiones y negocios para Promperu.
Experiencia
Sales Coordinator
Supervise a team of three international employees in Artika Pro Division (wholesale).. Partner with cross-functional groups across Artika and analyze components of the business where problems exist.. Work with Account Managers to identify, quantify, and communicate opportunities.. Assist the sales team by preparing quotes and proposals.. Perform various administrative and tactical duties for the accounts.. Support the Account Managers during the business review and product line review processes.. Monitor and track sales targets, quotas, and performance metrics.. Handle customer and representatives’ inquiries, process orders, and provide product information.. Lead communication with Buyers, Merchant Planners, and onboarding analysts at retail.. Communicate with reps around the US and CAN and assist with any requirements needed.. Solve any discrepancies and support in all requirements.
Over-the-phone interpreter (remote)
Provided real-time interpretation services over the phone between Spanish and English for diverse clients.. Ensured accuracy, clarity, and cultural sensitivity in conveying messages across both languages.. Assisted clients in fields such as customer service, healthcare, and business communication.. Managed high-volume interpretation requests while maintaining confidentiality and professionalism.. Delivered efficient language support to facilitate smooth communication between English and Spanish speakers.
Customer Service Agent (remote)
Assisted Nordstrom Rack customers by phone and online channels, providing support with orders, returns, and inquiries.. Delivered excellent customer service, ensuring client satisfaction and resolving issues efficiently.. Handled billing questions, product availability, and account-related requests with professionalism.. Maintained accurate records of customer interactions and followed up to ensure resolution.. Demonstrated adaptability in a fast-paced environment, consistently meeting performance and quality standards.
Deputy Commercial Director
Controlling and supporting all branch staff (more than 50 employees per branch).. Monitoring sales strategy for the specific location I was assigned to.. Identify opportunities to expand the business in all the markets nationwide.. Planning 100% of sales channels where I was located (Lima, Tumbes, Ayacucho and Madre de Dios).. Assistance and support to all branch staff (more than 50 employees per branch).. KPI reports to General Management.. Follow up with the technical department to support.. Overseeing day-to-day operations.
Manager of Administration and Planning
Supervise a team of 9 employees in office and 25 nationwide in Perú.. Plan all the administrative, commercial and technical activities.. Report directly to the CEO of Bitel and CEO of Viettel Vietnam.. Follow up with all the company tasks and report daily, weekly and annually.. Follow up and implement all missions and objectives of the company.. Coordinate all the sub-areas in the company about any requirement that the CEO requested.. Lead facilitators of administrative operations within the organization.
Peru Moda and Peru Gift Show Coordinator (International buyers)
Provide all information to the international buyers of the textile and gifts products we have in Peru, so they can assist to the show.. Coordinate ticket purchase, hotel, transportation and all needs that the more than 300 buyers need during the show.. Attend evaluation meetings and present the best offer of the buyers so they can be approved to attend.. Assist when translation was necessary.
Guest Departure Officer – Guest Services Officer (USA)
Coordinate all the debarkation process for all the passengers in every port (4,000 passengers).. Plan the manifest for all the baggage and Parcells with the port and reorganize the transportation system to carry out as fast as possible, all the items out of the ship.. Assist all passengers with any request during the cruise.. Participate in passengers and crew drills.. Front desks tasks, reservations and guest satisfaction during the cruise.. Help in check-in and check-out process according to Royal Caribbean regulations.
International Projections Unit coordinator
Contacting fashion schools and Universities around the world to get international agreements for internships, study trips and more institutional projects.. Welcome international teachers or fashion designers to the school and show our projects and projections.. Help students with their international applications.. Assist in management meetings and report progress.
Guest Services Agent
Delivered exceptional customer service to guests, ensuring a positive and welcoming resort experience.. Assisted with check-in/check-out processes, reservations, and guest inquiries both in person and by phone.. Provided detailed information about resort amenities, ski passes, events, and local attractions.. Resolved guest concerns promptly and effectively, maintaining high satisfaction and repeat visits.. Coordinated with housekeeping and maintenance teams to address guest requests and ensure smooth operations.. Processed payments handled cash and credit transactions with accuracy and efficiency.. Supported front desk operations during peak ski season, managing high guest volumes under pressure.