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Mónica
Customer Support Specialist with 5+ years in financial and travel industries
Contacto
Competencias
Provided technical and customer support across various platforms and industries.
Resolved issues related to telecommunications, data management, and trading platforms.
Delivered remote and in-person training to new employees, enhancing team capabilities.
Upsold services, managed bookings, and improved customer loyalty through personalized interactions.
Proficient with Salesforce, Zendesk, Google Suite, and Microsoft Office to manage customer interactions.
Educación
Idiomas
Resumen
Experienced in delivering technical and customer support in financial, travel, and telecom industries, with a strong focus on customer satisfaction and team development.
Logros Clave
- Achieved over 90% customer satisfaction rating at Eightcap LATAM
- Supported onboarding and training for new agents at Telus International, contributing to team performance
- Contributed to a 15% increase in customer retention through personalized service at Telus International
Experiencia
Customer Support Specialist
Provide customerservice and technical support to international clients using the stock market trading platform., Respond to inquiries regarding financial markets, transactions, and trading operations via email and live chat., Achieve over 90% customer satisfaction ratings., Work independently with minimal supervision, managing customer issues and technical support tickets., Offer proactive support for clients in Europe and Asia.
Sales and Reservations Agent
Assisted clients with sales and reservations for Royal Caribbean cruises., Managed bookings, answered travel-related queries, and upsold services to improve customer experience., Collaborated with a remote team to ensure high service quality and customer retention., Supported new agents through onboarding and training.
Technical Support Agent
Provided technical support to small businesses and retail clients using our services for business management and operations., Troubleshoot issues related to telecommunications and data management systems., Ensured client satisfaction by resolving problems quickly and effectively.
Customer Service Trainer and Loyalty Representative
Trained new employees on best practices for customer service, technical support, and sales., Delivered training sessions remotely and in person to improve team performance., Assisted customers with inquiries, billing issues, and loyalty program queries., Contributed to increasing customer retention by 15% through personalized service and follow-up strategies.