Missy - Trainer at Concentrix Outsourcing with 4+ years in Customer Service and Hospitality

Extensive experience designing and delivering training programs across customer service and hospitality sectors.

Proven ability to lead teams, manage operations, and oversee staff training in diverse environments.

Dedicated to delivering exceptional customer experiences, consistently meeting sales and satisfaction goals.

Skilled in exceeding sales targets through effective communication and customer relationship management.

Experienced in managing food preparation, presentation, and event catering for high-profile clients.

Lead trainer for Office Depot Business account, facilitating onboarding and product training for new hires.. Collaborate with training managers to refine content and delivery methods.. Monitor trainee progress and provide performance feedback.. Weekly Business Reviews and Monthly Business Review preparations and presentations to the client.. Maintaining client relationship.. Monitoring call, email and chat quality by performing Quality Analyst duties.. Previously served as Business Trainer Assistant, supporting training logistics and learner engagement.. Also worked as a Call Centre Agent handling customer service queries.

Delivered accredited training in Food & Beverage Services, Professional Cookery, and Fast-Food Services.. Assessed learner competencies and supported career readiness.. Developed lesson plans and practical assessments aligned with industry standards.

Sold insurance products for UK-based CETA Insurance.. Met and exceeded sales targets while maintaining compliance and customer satisfaction.

Sold insurance products for UK-based CETA Insurance.. Met and exceeded sales targets while maintaining compliance and customer satisfaction.

Managed daily operations, staff training, and customer service.. Designed menus, controlled budgets, and led marketing initiatives.. Hired and trained front-of-house and kitchen staff.

Catered for weddings and corporate events, ensuring high-quality service and presentation.

Prepared food for à la carte and large-scale functions.. Assisted in kitchen management and staff supervision.

Quality Analyst for RL Daly. Customer Service Agent for CCI. Chef de Partie overseeing cold and deli sections for Old Town Italy.

Managed FOH & BOH operations, staff training, and customer relations.. Created menus, handled payroll, and met KPIs.

Oversaw regional sales operations and client engagement in KwaZulu-Natal.

Promoted from Chef de Partie to Head Chef for two lodges.. Managed ordering, rosters, costing, and staffing, menu planning.

Participated in high-profile events including Durban July, Table of Unity, Good Food & Wine Show and Porsche Launch.. Responsible for food prep, presentation, and service.