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Mónica
Customer Support & Event Management Professional with 5+ years of diverse experience
Contacto
Competencias
Provided bilingual support via phone, chat, and email, ensuring high-quality service.
Organized and executed events including weddings, retreats, and private gatherings.
Supported sales inquiries, organized promotional events, and contributed to revenue growth.
Utilized Salesforce, HubSpot, Zendesk, and Five9 for client management and KPI tracking.
Negotiated with vendors and managed guest experiences to ensure satisfaction.
Educacion
Idiomas
Resumen
Experienced professional skilled in bilingual customer support, event planning, and sales support with a proven track record of service excellence and process improvement.
Logros Clave
- Consistently achieved quality scores above 90% in bilingual customer support at Teleperformance
- Managed events for up to 150 guests, enhancing customer and guest satisfaction
- Drove a 25% increase in client referrals through improved service at Green Glamping El Salitre
Experiencia
BPO Agent
Provide bilingual customer support (EN/ES) for U.S.-based clients., Resolve inquiries efficiently, achieving consistent quality scores above 90%., Upsell and cross-sell services, contributing to revenue growth., Meet KPIs in a high-pressure, fast-paced call center environment.
Event Manager & Host
Planned and executed weddings, retreats, and private events (up to 150 guests)., Managed vendor negotiations and guest experiences, improving customer satisfaction., Drove 25% increase in client referrals through personalized service.
Personal Assistant / Sales Representative / Event Planner
Supported clients with sales inquiries and appointment scheduling., Organized promotional events, generating new leads and sales opportunities., Maintained CRM systems to track client interactions and follow-ups.