Experienced in managing customer inquiries across e-commerce, banking, and hospitality sectors, with strong communication and problem-solving skills.
Experience in delivering support through voice and chat channels across diverse industries.
Proven ability to communicate effectively with customers in high-pressure environments.
Managed issues related to returns, cancellations, payments, and inquiries efficiently.
Handled multiple customer requests simultaneously across different platforms.
FOUNDEVER DE COLOMBIA
Provide Customer Service to all sellers for an online marketplace., Manage returns, cancellations, selling issues, payment requests and buying inquiries thru voice.
24.7/AI
Provide customer service to a Bank account., Manage payments, reading bills, provide credits if possible, check charges and invoices thru voice and chat.
TELEPERFORMANCE
Provide customer support for a restaurant., Place orders and receive payments thru voice.
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Proficient in English, with ability to communicate effectively about technical and customer service topics.
