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Mónica
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Contacto
Competencias
Demonstrated experience with Teamwork and Collaboration.
Demonstrated experience with Excellent Communication.
Demonstrated experience with Problem Solving.
Demonstrated experience with Organization and Time Management.
Demonstrated experience with Punctuality and Responsability.
Educacion
Idiomas
Experiencia
Customer service expert
Provided high-quality customer support in a fast-paced contact center, Resolved client inquiries efficiently and professionally, Mentored new hires by providing production guidance and support., Served as floor support to manage workflow and queue efficiency.
Administrative Assistance
Coordinated school communication and scheduling., Provided support to teachers and students., Assisted with inventory, documents, and basic financial tasks.
Customer service expert - Back-Office
Delivered support in both front-line customer service and back-office tasks.
Administrative-Legal Assistance
Managed scheduling, communication, and document handling., Assisted with office organization and client support., Provide administrative and legal assistance to attorneys by preparing and organizing legal documents., Assisted in scheduling client meetings and legal consultations., Managed and filed confidential case files, contracts, and supporting evidence., Conducted follow-up communication with clients regarding documentation and case status., Translated legal documents between Spanish and English., Maintained updated case notes and supported attorney with legal research., Helped prepare clients for interview and submitted supporting materials to requirements.