Mohammad

Senior Netcool Consultant (Client Facing) & Team Lead

Installed and configured Netcool Components., Installed new fix packs for Netcool Components as an upgradation., Performed tuning and problem determination for Netcool environment of client., Trouble sorted the issues in configuring the Tip-HA and load Blancer, impact culturing and Object server failback and failover., Worked on CGI and SQLtools., Configured ticketing dashboard pages and maps and right click tools., Worked on the views, filters according the customer requirement., Worked on various alarm feed integrations which cater to multiple vendors such as Cisco, Ericsson, Huawei, Nokia, Alcatel etc which work on various platforms such as SNMP, CORBA., Integrated MYCOM which is performance management with netcool., Worked on EIF probe for integrating APM with netcool., Working knowledge on writing Impact policies, configuring datatypes, datasource etc., Working knowledge of scripting languages (shell & perl scripting, Rules files, regular expressions)., Reviewing the projects for various quality checks. Maintain quality documents., Writing codes for different requirement to the internal teams or to customers for with reusability standards., Participating in the project meetings to discuss the solutions for different projects., Train the team member’ in different aspects like quality development, customization with optimized solution., Working as Team lead, Domain lead for different Domains. Thus maintaining my team and prioritising client over everything and delivering flawless work for long time., Working as Customer facing role.