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Mohammad
IT Support Specialist with 3+ years in technical troubleshooting
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Competencias
Managed incident resolution and customer support using ticketing systems and troubleshooting techniques.
Applied programming languages like Python, Java, C, and Oracle PL/SQL for technical tasks and problem solving.
Knowledge of HTML and CSS for web-related projects and development tasks.
Worked with computer hardware, networking, Active Directory basics, and remote support to resolve technical issues.
Proficient in Microsoft 365 and MS Office Suite, enabling efficient document creation and collaboration.
Educacion
Idiomas
Resumen
Experienced IT support specialist with a strong foundation in incident management, programming, and technical support, with a focus on customer service and troubleshooting.
Logros Clave
- Provided IT support including incident management and troubleshooting for hardware and software issues.
- Gained experience with ticketing tools such as ServiceNow and handled remote support requests.
- Developed programming skills in Python, Java, C, and Oracle PL/SQL, with a focus on problem solving and technology application.