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Moises
Customer Service & Operations Manager with 10+ years of experience
Contacto
Competencias
Provided customer support across multiple industries, handling inquiries, disputes, and billing issues.
Monitored sales performance and managed receivables to optimize revenue at AUTONET.
Ensured service quality standards and conducted evaluations as a certified quality specialist.
Led entrepreneurial initiatives in multilevel marketing and gave motivational conferences.
Handled document uploads, application processing, and client communication for financial services.
Educación
Resumen
Experienced in customer support, sales monitoring, quality assurance, and business development with a strong focus on client satisfaction and operational efficiency.
Logros Clave
- Managed a team of 10 sales agents at AUTONET, overseeing operational sales tracking and receivables recovery
- Progressed from Customer Service Agent to Quality Specialist at TELEPERFORMANCE, earning certification and recognition in quality analysis
- Developed entrepreneurial skills through multilevel businesses and delivered conferences on personal development
Experiencia
Area Manager
Operational sales tracking and recovery of receivables, Monitor customers for customer satisfaction, Responsible for 10 sales agents
Customer Service Agent / Quality Specialist
Customer service for the Directv campaign, Promoted to quality specialist, Certified as a specialist and quality analyst for the Fedex campaign
Entrepreneur
Developed entrepreneurial skills in multilevel businesses and direct sales, Gave conferences about life experiences and personal improvement
Customer Service Agent
Customer service for a rental car company, Helped customers with billing, disputes, and general inquiries
Customer Service
Helping customers with reservations and billing issues
Processing Team Member
Upload documents to the correct file, Create applications for student loans, Follow up during the process, Submit applications for payment plans, Send information to clients via email