Dedicated professional with over a decade of experience in customer care, team management, and carpentry. Proven ability to lead teams, solve complex problems, and deliver quality craftsmanship. Committed to continuous improvement and community engagement.
Experienced in leading teams and managing projects in customer service and carpentry operations.
Proficient in diagnosing issues in carpentry, maintenance, and customer service environments, delivering effective solutions.
Skilled in clear communication with clients and team members, ensuring smooth operations and client satisfaction.
Led teams in customer care and managed a carpentry business, demonstrating strong leadership capabilities.
DA Vinci Hotel
Fixing and adjusting fire doors on the walkway in the hotel but not limited to replacing door closers as well as door locks.. Repairing of chairs, bathroom vanities etc.
Multichoice
Answering of incoming customer calls, and logging all customers interactions in the system in real time and meeting service levels.. Lead a team of 15 consultants for at least over 2 years at multichoice and perform the following; monthly coaching duties, submitting monthly performance reports/ reviews, resolving escalated unresolved customer queries and follow ups.
Citi group
Compile weekly, monthly, quarterly and semi annual information security reports, performing office security sweeps as well as doing administration and filing.
City year South Africa
Assist learners in Lenasia primary school with home work and community based projects.
NQF level 5 call centre certificate
Intermediate Microsoft excel certificate
End user and Microsoft Office certificate
Community based project management certificate
Matric certificate
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Professor of Role furnishing
Own and run a carpentry workshop specializing in custom furniture made from timber as well as custom made cabinets.
