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MOMELEZI
Guesthouse Manager
Contacto
Competencias
Extensive experience managing guest services, operations, and staff in luxury hospitality environments.
Proven ability to plan, coordinate, and execute successful events with attention to detail and client satisfaction.
Exceptional skills in delivering high-quality guest experiences and maintaining long-term client relationships.
Skilled in recruiting, supervising, and coaching staff to ensure optimal team performance.
Experience in establishing systems, SOPs, and integrating technology to streamline operations.
Educación
Resumen
Dedicated hospitality professional with over 15 years of experience managing luxury guesthouses, villas, and events. Skilled in operational setup, guest relations, and team leadership, committed to delivering exceptional service and operational excellence.
Logros Clave
- Successfully set up and graded Celtis Manor Guesthouse with Tourism SA, establishing a high-standard hospitality operation.
- Managed luxury villa services at Venus 7 Private Villa, delivering personalized guest experiences and maintaining operational excellence.
- Coordinated and executed multiple high-profile events at Zulu Nyala Country Manor, enhancing client satisfaction and operational efficiency.
- Streamlined inventory and stock management processes at HSC Staffing Solutions, ensuring accuracy and cost control.
Experiencia
Guesthouse Manager
Setting up the entire Guesthouse.. Grading the Guesthouse with Tourism SA Grading Authority.. Setting up systems and Sop’s.. Connecting Guesthouse to Channel Management and Booking systems.. Opening the Guesthouse for the first guest and achieving the highest reviews for the property.. Managing all operations from F&B, Housekeeping, Reservations, Front Desk Landscaping, Maintenance and Security.. Dealing with all Service providers and Suppliers.. Organising and Co-ordinating the Events.. Ensuring high level of service and cleanliness.
Venus 7 Private Villa Senior Butler
Managed overall villa upkeep, including cleanliness, equipment procurement, and general maintenance.. Provided top-notch food and beverage services, meeting the unique preferences of residents and guests.. Effectively liaised with contractors and service providers to ensure a seamless experience for villa occupants.. Supervised and motivated staff, ensuring optimal performance and satisfaction.. Conducted administrative tasks, including expense reconciliation, calendar management, and event coordination, working closely with upper management.
Banqueting Assistant Manager
Proficiently orchestrated a variety of successful events from planning to execution.. Efficiently recruited and supervised event staff, ensuring a skilled and capable team.. Demonstrated strong financial acumen by handling event billing and cashiering when required.. Expertly managed floor and bar operations to ensure a smoothly run event.. Oversaw the procurement of special dietary requirements (Halaal and Kosher) and conducted regular stock takes for both food and beverage supplies to optimize resource management.
Admin and Store Clerk
Skillfully handled stock issuing for all outlets, ensuring timely and accurate distribution.. Methodically examined stock take variances, validating and addressing discrepancies for precise inventory control.. Managed stock receiving and packing procedures, maintaining accuracy and organization in inventory management.. Demonstrated a strong commitment to maintaining precise records of stock levels and transactions.. Implemented streamlined processes to enhance stock management efficiency and reduce errors.
Senior Butler
Oversaw guest check-in/out and ensured a smooth and pleasant experience for all visitors.. Provided top-tier concierge services, catering to the needs and preferences of VIP guests.. Efficiently managed room assignments for all guests to optimize occupancy and satisfaction.. Skillfully handled guest billing upon arrival and departure, ensuring accurate transactions.. Engaged with guests to meet their needs and enhance their stay, from pre-arrival planning to room inspections for quality assurance.
Senior Butler
Proficiently managed guest check-in/out processes to ensure a positive and seamless experience.. Provided exceptional concierge services, catering to the specific needs and preferences of VIP guests.. Effectively assigned guest rooms to optimize occupancy and guest satisfaction.. Skillfully handled guest billing upon arrival and departure, ensuring accurate and timely transactions.. Engaged with guests throughout their stay, offering personalized services from pre-arrival itinerary planning to room inspections and in-room dining setups for an exceptional experience.
Banqueting Junior Manager
Proficiently managed and coordinated staff to ensure effective operations.. Successfully planned and executed various events, ensuring a seamless experience.. Dedicated to delivering exceptional service and exceeding guest expectations to guarantee their satisfaction.. Conducted post-event stock takes to maintain precise inventory control and efficient resource management.. Skillfully handled point of sale (POS) cashiering to ensure accurate and efficient financial transactions.
Banqueting Supervisor and Butler
Efficiently coordinated and supervised various banqueting events, ensuring their smooth execution and exceeding client expectations.. Provided top-tier butler services, catering to the specific needs and preferences of guests, ensuring a high standard of service and satisfaction.. Demonstrated excellent guest relations skills, engaging with clients and guests to guarantee a memorable and enjoyable experience.. Effectively led and managed a team of staff members, maintaining a high level of service quality and operational efficiency.. Paid meticulous attention to detail in all aspects of banqueting and butler services, ensuring precision in execution and guest satisfaction.
Sales Representative
Successfully developed and nurtured strong, long-lasting relationships with clients, resulting in increased trust and repeat business.. Consistently met or exceeded sales targets, showcasing a strong ability to identify and capitalize on opportunities for revenue generation.. Demonstrated in-depth knowledge of the products or services being offered, effectively conveying their value to potential customers.. Utilized excellent communication skills to present and negotiate sales agreements, ensuring mutual understanding and satisfaction.. Conducted thorough market research to identify emerging trends and opportunities, allowing for more targeted sales strategies.