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Mónica
Customer Service Specialist & Graphic Designer with over 5 years in Customer Support and Creative Design
Contacto
Competencias
Skilled in resolving customer inquiries with empathy and efficiency across multiple channels.
Proficient in Adobe Creative Suite, delivering branding, illustration, and editorial design projects.
Excellent written and oral communication skills enhancing customer interactions and project collaborations.
Effective at identifying issues and implementing timely solutions to improve customer experience.
Educacion
Idiomas
Resumen
Dedicated Customer Service Associate and Freelance Graphic Designer with a proven ability to enhance client satisfaction and brand identity. Skilled in communication, problem-solving, and creative design, committed to delivering high-quality results.
Logros Clave
- Consistently achieved high customer satisfaction scores at Amazon by delivering empathetic and timely support.
- Successfully managed multiple freelance graphic design projects, ensuring on-time delivery and client satisfaction.
- Developed creative branding and editorial materials that enhanced clients' visual identity and market presence.
Experiencia
English Language Customer Service Associate
Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.. Achieved consistently high levels of customer satisfaction by prioritising empathy, patience and effective problem-solving skills. Assisted in training new team members on best practices for customer engagement and issue resolution. Helped large volume of customers every day with a positive attitude and focus on customer satisfaction
Graphic Designer
Executed branding, illustration, editorial and graphic design projects for individual clients. Managed multiple projects simultaneously, ensuring timely completion of deliverables.