Monica - Customer Service & Operations Professional with 5+ years of diverse experience

Delivered technical and general customer support via phone, chat, and email, ensuring customer satisfaction.

Managed load details, critical tracking, and reporting to optimize logistics and delivery timelines.

Handled outbound and inbound calls, created reports, and guided clients through troubleshooting processes.

Assisted with training, certifications, and system management within hospitality and HR functions.

Managed accounts receivable, negotiated promises to pay, and promoted reduction programs.

Support for drivers through outbound and inbound phone calls and messages of requirements and inconveniences that they might have on the road., Checking, adjusting and updating the loads information, taking into account the pick up and delivery times., Tracking critical loads to avoid them being flagged late. , Creating respective reports through emails.

With outbound and inbound calls collect amounts due for credit cards, lines of credit, mortgages and loans to Canadian residents., Creating promises to pay and offering programs to reduce interests and payments.

Customer service for technical support via chat for a technology company., Guiding customers with troubleshooting steps for their devices and creating online repairs.

Customer service via phone., Creation of insurance policies for the sale of medical assistance cards., Quoting for tour packages.

Assistance with weekly training., Register for certificates of medical capability of the employees., General inspections inside the hotel., Assistance with the marketing integrated system (SIM).