Monica - Data Analyst with 3+ years of expertise in data visualization and reporting

Utilized data analysis tools to interpret large datasets and derive actionable insights.

Created dynamic dashboards and visual reports for stakeholders using Tableau and Power BI.

Wrote queries to extract, manipulate, and analyze data from relational databases.

Applied statistical methods to interpret data and support business decisions.

Solid experience in customer service, effective communication, and problem resolution., Case follow-up management to ensure customer satisfaction and compliance with internal processes., Conducted bilingual training sessions for agent teams, ensuring understanding of processes, policies, and quality standards., Performance evaluations and individualized feedback to optimize customer service and productivity indicators.

Created visual and written content for social media platforms., Managed copywriting for internal and external campaigns., Monitored and analyzed social media engagement metrics to adjust content and improve results.

Created visual and written content for social media platforms., Planned and executed digital campaigns for festive events.