Monica - Debt Collector with 17 years in Credit Management

Johannesburg, Gauteng, South Africaen

Successfully recovered over 80% of outstanding debts during tenure at Brooks&Luyt Inc.

Improved collection processes resulting in a 30% increase in efficiency at NRB Risk Solutions.

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Resumen

Monica is a seasoned debt collector with 17 years of experience in credit management, known for her strong negotiation skills and customer-focused approach.

Logros Clave

Maintained a customer satisfaction rating of 95% while handling debt collections at Blakes Maphanga Inc.
Trained and mentored new debt collectors, enhancing team performance and retention.
Streamlined administrative processes at Capital Debt Collection, reducing overhead costs.

Habilidades

Debt CollectionExpert

Expertise in managing debt recovery processes and negotiations.

Customer ServiceAdvanced

Skilled in maintaining positive client relationships while ensuring debt recovery.

Administrative SkillsIntermediate

Proficient in administrative duties supporting debt collection activities.

Process ImprovementIntermediate

Experienced in identifying and implementing efficient processes in collections.

Experiencia

Debt Collector

Direct Channel Credit Management

2007 - 2009

Debt Collector

Brooks&Luyt Inc

2010 - 2017

Debt Collector

NRB Risk Solutions

2018 - 2019

Debt Collector/Admin

Blakes Maphanga Inc

2019 - 2022

Administrator

Capital Debt Collection

2023 - 2024

Educacion

Progress High School

Completed 1999

JSS

Diploma in Secretarial

Completed 2000

Mabotwane Security Services

Completed 2007

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