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MONICA
Business Analyst with customer service and troubleshooting expertise
Contacto
Competencias
Prepared reports and documentation to support operational and customer service functions.
Collaborated effectively with colleagues to ensure smooth service delivery.
Managed schedules and tasks efficiently to meet deadlines and optimize workflows.
Engaged with clients and customers to understand needs, provide updates, and resolve issues professionally.
Diagnosed technical issues and developed troubleshooting strategies for connectivity problems.
Educación
Idiomas
Resumen
Experienced professional with a strong background in customer service, technical troubleshooting, and operational support across various industries.
Logros Clave
- Managed daily schedules and client communication at Meanguera S.A de C.V
- Handled 60 calls daily at Concentrix, addressing customer inquiries efficiently
- Troubleshot connectivity issues for internet, phone, and TV services at Concentrix
Experiencia
Business Analyst in The Operations Area
Capable of managing schedules, appointments, and tasks efficiently to ensure smooth operation of daily activities for clients., Skilled in effectively communicating with clients to understand their needs, provide updates, and address inquiries promptly and professionally., Proficient in delivering top-notch customer care services, including handling inquiries, resolving issues, and ensuring client satisfaction with personalized attention and support.
Customer Service Agent
Handle 60 calls daily, retrieving customer data, providing relevant product information., Problem-Solving Abilities: Good at figuring out what's wrong, finding quick solutions, and keeping customers happy, which helps them stick around.
Customer Service Agent - Tech Support
Troubleshooting Connectivity Issues, proficient in diagnosing and resolving internet, phone, and TV service connectivity problems, including identifying network issues, router configurations, and signal strength optimization., Effective in providing clear and concise instructions to customers for troubleshooting steps and problem resolution, ensuring understanding and satisfaction while addressing issues related to internet, phone, and TV services.