Results-driven telecom professional with over 4 years of experience in network management, team leadership, and infrastructure support. Adept at improving network reliability and operational efficiency.
Expertise in designing, installing, and maintaining telecom networks including fibre optics and broadband systems.
Proven ability to lead, coach, and motivate teams to meet operational goals and improve performance.
Skilled in diagnosing and resolving complex network issues to ensure minimal service disruption.
Experienced in managing multiple projects, coordinating resources, and ensuring timely delivery.
Telecom Organisation
Directed day-to-day telecom operations, maintaining maximum network uptime and service reliability. Led, coached, and appraised a multi-disciplinary team ensuring achievement of performance targets. Coordinated with external vendors, government bodies, and corporate clients on project delivery. Oversaw telecom billing cycles, invoice processing, and account reconciliation with full accuracy. Produced operational and management reports for senior leadership using MS Excel and Word. Managed document control: filing systems, version tracking, and regulatory compliance records. Resolved customer escalations professionally, maintaining high levels of client satisfaction
Pakistan Telecommunication Company Ltd (PTCL)
Installed, configured, and maintained DSL, fibre optic, and broadband network infrastructure across multiple zones in Rawalpindi. Diagnosed and resolved network faults, equipment failures, and connectivity issues within agreed SLA timeframes. Conducted site surveys and technical assessments for new customer connections and network expansions. Coordinated with central NOC (Network Operations Centre) to escalate and resolve complex technical faults. Maintained accurate field service reports, equipment logs, and fault resolution records for audit purposes. Provided on-site technical support and training to end-users, ensuring smooth service adoption
Private Organisation
Accurately entered and maintained high volumes of data across electronic systems and databases. Verified and quality-checked records for completeness, correctness, and consistency. Organised and maintained digital and physical filing systems to an auditable standard. Managed document numbering, revision tracking, and distribution in line with organisation procedures
F.Sc Intermediate
Matriculation
Diploma in Information Technology (DIT)
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Accurate data handling and document organization supporting operational efficiency.
