Bilingual professional with social management and sociology degrees, experienced in customer service, social project evaluation, and human resource management, seeking to leverage interpersonal skills to contribute to client-focused organizations.
Provided support and problem resolution to clients via phone and internet channels.
Effectively communicated with diverse populations in bilingual settings to foster understanding and cooperation.
Assessed and tracked social projects to ensure program objectives were met, informing future strategies.
Managed personnel-related tasks and supported organizational development initiatives.
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Conducted training sessions to enhance team skills and knowledge in social services.
