Bilingual customer service expert with over 3 years of experience in BPO and banking sectors, specializing in technical support, billing, and retention. Adept at multi-channel communication and adaptable to different campaign requirements.
Delivered quality support through multiple channels, ensuring customer satisfaction.
Supported technical issues in previous campaigns, enhancing problem-solving skills.
Provided support in both English and Spanish, facilitating effective communication with diverse clients.
Managed banking customer accounts, understanding financial procedures and protocols.
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