Demonstrated experience with Customer Support & Engagement.
Demonstrated experience with Communication & Team Collaboration.
Demonstrated experience with Problem Solving & Workflow Optimization.
Demonstrated experience with CRM & Data Management Systems.
Scotiabank (Retail and Business Banking Operations)
Delivered day-to-day operational support and high-volume customer service., Ensured accurate data entry, documentation, and account reconciliation., Identified service issues and suggested workflow enhancements., Managed updates to customer records accurately while maintaining confidentiality., Assisted with training and cross training of new team members efficiently.
Zain Maples Inc. (Remote – Peloton Canada)
Resolved inquiries related to product issues and service requests., Communicated with customers via digital channels, providing fast and friendly assistance., Captured customer feedback and escalated issues to improve service delivery.
HomeSense, Woodbridge (Vaughan)
Supported retail customer needs, processed transactions, and handled inventory., Delivered consistent, high-quality service in a dynamic environment.
Infinity Financial Solutions
Master’s in Computer Application
Bachelor’s Degree
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Demonstrated experience with Manual Testing & Quality Assurance.
Managed client inquiries and ensured confidentiality in handling financial records., Assisted in document management and day-to-day office operations.
IIT Workforce LLC
Developed and executed manual test cases for a healthcare portal., Contributed to service quality improvements through detailed defect tracking and analysis.
