Nana - IT Help Desk, IT Support

Demonstrated experience with Google IT Support Management Skills.

Demonstrated experience with MS Office Professional (Word, Excel, PowerPoint, Access).

Demonstrated experience with Project management fundamentals.

Answer and screen incoming customer calls, directing them to the right place or handling them myself. Sort out complaints and troubleshoot issues customers are having, rather than just passing them along. Enter and keep customer records accurate and up to date. Doing this alongside my national service placement, so I've had to get good at splitting my time and not letting things slip

Handle day-to-day tech and admin support requests from staff. Keep the network and related records organized and working. Run system updates, backups, and security checks on a regular schedule. Fix hardware, software, and network problems as they come up

Keep track of IT equipment—inventory and disposal records. Train staff on new systems and helped them get comfortable using them. Help maintain security measures around company data. Answer IT questions from staff and fixed issues as they came in

Work with patient data and hospital systems, including electronic health records. Support and fix issues with medical devices connected to the network. Work with hospital staff to keep records accurate and current