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Natacha
Dispatcher
Contacto
Competencias
Demonstrated experience with Salesforce.
Demonstrated experience with Zendesk.
Demonstrated experience with Kustomer.
Demonstrated experience with ParcelLab.
Demonstrated experience with Freshdesk.
Educacion
Idiomas
Resumen
Dispatcher open to new opportunities
Experiencia
Dispatcher
Handled inbound roadside assistance requests.. Verified customer information and locations.. Dispatched towing and roadside service providers.. Coordinated with service providers and monitored request status.. Updated customers on estimated arrival times.. Documented service requests accurately.. Provided professional and empathetic customer support.
Technical Support Representative
Delivered tech and product support for cookware and kitchen technology.. Resolved escalated warranty, refund, order, and payment inquiries.. Improved workflows using Zendesk.
QuickBooks Online- Administrative Software Assistant
Perform bank reconciliations. Create and manage invoices. Record payments. Track expenses
Assistant
Handled incoming roadside assistance calls. Assessed Vehicle issues. Dispatched service providers. Customer-focused support while maintaining accurate records
Customer Service Representative
Provided technical and product support to international clients.. Boosted CSAT through fast and clear communication.. Assisted cross-functional teams with escalated tickets.
Collections Agent
Negotiated payment solutions.. Exceeded monthly targets and kept accurate records.
Administrative Assistant
Managed documentation and supported healthcare & customer teams.
Sales representatives & Inventory Associate
Processed payments and supported high-volume operations.
Billing & Sales Specialist
Resolved billing and payment discrepancies.
Interpreter
Interpreted in French, English & Spanish for medical and business clients.