Dedicated professional experienced in customer service, client relationship management, and teaching. Skilled in legal support, bilingual education, and various software tools, with a proven ability to adapt across industries.
Provided specialized support and resolved inquiries in fast-paced environments, ensuring client satisfaction.
Built and maintained client relationships through clear communication and empathetic guidance.
Taught various grade levels, developing lesson plans and engaging students across primary and secondary education.
Conducted initial client screenings, verified documentation, and explained legal procedures clearly.
ORCA 15 S.A.S
Provided specialized customer service and support, acting as a leader within the team., Managed and resolved customer inquiries and issues, ensuring high satisfaction rates., Process customer requests via phone calls, messages, or emails., Ability to multi-task, organize, and prioritize work.
RobLevine Legal Solutions
Conducted initial client screenings, collected case details, and verified essential documentation for legal eligibility., Provided clear guidance to clients regarding next steps, required documents, and appointment scheduling., Increased client satisfaction by providing empathetic communication and...
Colegio Cristiano Fares
Taught primary school grades 1st to 5th.
Educational Institution Kennedy
Taught secondary school grade 9th.
Bachelor's Degree
Technical High School Diploma
Primary Education
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Proficient in Excel, Word, PowerPoint, Teams, Zoom, and Canva, applied in multiple roles for data management and presentations.
Technical Superior Institute of Pereira
Taught primary school grade 2nd.
Educational Institution Kennedy
Taught primary school grade 4th.
