Natalia - Customer Service and Management Professional with Broad Industry Experience

Provided customer support via various channels, resolving inquiries and complaints efficiently

Supervised hostel staff, managed operations, budgets, and scheduling

Developed and overseen client projects, maintained relationships, and managed project deliverables

Effectively communicated information to clients and team members through calls, emails, and meetings

Serve as the first point of contact for customers via phone, email, and live chat, Provide accurate, clear, and professional information regarding insurance products, services, and policies, Help clients with policy changes, updates, renewals, and cancellations, Ensure all customer information is...

Oversee daily operations including check-ins/check-outs, reservations, and room assignments, Manage hostel cleanliness, ensuring that all areas (rooms, common areas, bathrooms) are well-maintained and tidy, Coordinate maintenance and repairs to ensure the property is in good working condition,...

Develop project plans and oversee the execution of client work by the team, Drive and deliver flawless client service by maintaining exceptional relationships with key decision makers, Direct and manage the assigned accounts including setting client expectations, project plans, SOW, and...