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Natalia
Contacto
Competencias
Demonstrated experience with Email Marketing.
Demonstrated experience with Client Needs Analysis.
Demonstrated experience with Clientele Development.
Demonstrated experience with Communication Skills.
Demonstrated experience with Windows Office Professional.
Educación
Experiencia
Account Manager
Responsible for the day-to-day management of the company accounts., Delivering a highly proactive, reactive and responsive account management service and building close and trusted relationships with clients.
Customer Service Sales Representative
Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 99% of issues., Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns., Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Customer Service and Affiliates
Managing problems from identification of the root causes through the major incidents to the provision of quality solutions and services recovery/delivery., Optimum trouble-shooting and problem-solving abilities developed., Giving feedback and information to customers related to the services provided.
Insurance Sales Agent
Presented and sold insurance products and services to new customers., Identified customers' needs and suggested targeted products to meet requirements., Prospected leads and contacted potential customers to build connections and book appointments., Maintained insurance staff partnership to expeditiously process paperwork and resolve concerns., Resolved clients' issues and handled wide-ranging products and services inquiries from customers., Prepared new insurance plan proposals and verified document accuracy before onboarding., Compiled customer data to accurately process paperwork and minimize fraudulent claims.
Sales
Welcomed guests and offered quick assistance to handle diverse needs., Supported company mission and values through honesty, integrity, and high-quality performance., Processed customer orders and checked carts for additional merchandise., Monitored customers for signs of fraud and theft to prevent store losses., Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions., Tracked customer purchases to predict sales opportunities and adjusted merchandise presentation to push certain items., Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
Customer Service and Retentions
Leveraged experience and customer service skills to guide the caller toward optimal support options., Answered 100+ inbound calls per day to offer diverse assistance and resolve customers' problems., Combined active listening skills, prepared scripts, and personal communication expertise to determine the best solution for each caller., Researched issues across multiple databases to fully understand and address concerns., Directed phone calls to shorten service time and steer conversations towards targeted solutions.
Hospitality Staff Member
Coordinated responses to guest needs by working with housekeeping, room service, and maintenance., Made and confirmed reservations for guests staying at the property and for off-site services such as dinners and entertainment., Organized the efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests., Oversaw concierge services to help guests get the most of their stay., Kept the work area organized and clutter-free., Maintained a good working relationship with co-workers and management., Finished all tasks and job duties, adhering to deadlines to avoid delays.
English Teacher
Led, supervised, and supported children during classroom activities., Organized classroom spaces with multiple stations to engage the students in different ways while boosting learning., Worked closely with struggling students to improve learning, eating habits and personal hygiene., Offered a variety of materials and resources for children to explore imaginative and academic ideas., Taught children how to be good students and citizens by setting ambitious expectations., Maintained a positive and encouraging learning environment with use of positive reinforcement strategies., Educated young children about basic color recognition, foundational reading skills, and numbers., Supported students emotionally, socially and academically with one-on-one care., Adapted teaching methods to connect with individual students, answer questions and provide personalized support.