Natalia - Customer Service and Support Specialist with 5+ years in client & healthcare sectors

Experience in managing customer interactions via calls, emails, and live chat to ensure satisfaction.

Performed detailed data entry, verification, and maintenance of client and patient records across multiple roles.

Provided technical assistance across various telecommunications and healthcare platforms, adhering to compliance standards.

Utilized Office 365, Google Workspace, Salesforce, Zoho, Oracle, and Lawmatics for customer and project management.

Coordinated and scheduled medical procedures to ensure efficient patient care, Managed office appointment calendar, optimizing provider schedules, Verified referrals and insurance requirements to facilitate timely treatment, Performed accurate and detailed data entry to maintain up-to-date patient...

Provided customer and technical support for a telecommunications company, while maintaining a consultative approach with a focus on soft sales opportunities., User Support Guidance, Technical Support, and CRM Data Entry & Verification Specialist while adhering to HIPAA compliance...

Managed inbound and outbound calls with potential new clients, providing information and support, Scheduled and secured initial appointments, generating $16,500 in revenue from a single client, Directed calls to appropriate internal teams to ensure smooth workflow and client satisfaction, Conducted...