Natalia - Software Developer with 5 years of experience in web applications

Applied JavaScript in developing dynamic frontend features and interactive user interfaces.

Built and maintained responsive web applications utilizing React for component-based architecture.

Developed backend APIs and services with Node.js supporting web and mobile applications.

Designed and optimized database schemas and queries for efficient data management.

Participated in sprint planning, stand-ups, and retrospectives to streamline development cycles.

Provided technical and customer support for software-related inquiries, resolving issues efficiently and independently., Managed multiple conversations and systems simultaneously while maintaining accuracy and service quality., Documented detailed case notes and resolutions used JIRA ticket system to ensure continuity and customer satisfaction., Maintained calm, professional, and empathetic communication in high-pressure or complex support scenarios.

Delivered end-to-end customer support in English, assisting users with technical issues, account inquiries, and service troubleshooting., Demonstrated strong active listening and empathy, adapting communication style to meet customer needs and emotions., Consistently met or exceeded performance metrics related to resolution time, quality, and customer satisfaction., Used JIRA and internal systems to manage tickets, escalate issues appropriately, and track resolutions., Balanced multiple chats, systems, and tasks concurrently while maintaining high-quality customer interactions., Collaborated with team members while maintaining individual accountability for performance and outcomes.

Assisted customers with inquiries and service-related issues, ensuring clear and accurate communication., Supported administrative and customer-facing tasks, contributing to smooth daily operations.