Resumen
Experienced data analyst with a solid background in leveraging data to drive business strategies, specializing in financial services.
Logros Clave
- Developed and maintained dashboards for weekly reporting, improving data accessibility
- Led a team to automate data collection processes, reducing manual effort by 30%
- Conducted in-depth data analysis to support strategic decision-making
Experiencia
Sales Agent
One link BPO (Volaris)
June 2014 - Nov 2015
Sales Agent
Fusion BPO (AT&T)
Dec 2015 - Nov 2016
Customer services agent
Black Hawk Services (Visagiftcard.com)
Nov 2016 - Jun 2017
Customer service Agent Tier 1 and 2 and last 6 months as Supervisor
Sykes (Expedia)
Jun 2017 - March 2019
Customer Service agent
Teleperformance (7 Eleven)
March 2019 - March 2020
Customer service agent
Gexa energy (Focus)
March 2020 - Jan 2021
Back office
Class Wallet (Dinamic Answering Services)
Feb 2021 - Nov 2021
Retentions
Ubiquity (EcoShield)
Apr 2022 - Sep 2022
Habilidades
Data AnalysisSQLExcelPython
Publicado en CazVid - 17 may 2026