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Nathalia
English Teacher with diverse language instruction and communication skills
Contacto
Competencias
Delivered engaging language lessons tailored to diverse proficiency levels, improving student language skills.
Provided multi-channel customer service including chat, email, and phone, with experience in technical support.
Facilitated accurate English-Spanish interpretation for operational and service-related interactions.
Utilized empathy, assertiveness, and leadership skills to support team coordination and effective communication.
Educacion
Idiomas
Resumen
Experienced in language instruction, bilingual interpretation, and customer service across diverse industries. Adept at designing tailored learning experiences and supporting technical and operational needs with strong communication and problem-solving skills.
Logros Clave
- Taught multiple student groups aged 7 to 40, customizing lessons to various proficiency levels.
- Designed and implemented tailored lesson plans and original teaching materials for language learners.
- Transited from customer support to technical support, supporting inbound calls and team coordination.
Experiencia
English Teacher
Taught multiple groups of students aged 7 to 40, adapting instruction to meet diverse learning needs and proficiency levels., Designed tailored lesson plans and original teaching materials., Helped students achieve proficiency aligned with CEFR., Strengthened speaking, listening, reading, and...
Customer Service Agent
Provided customer support via chat, email, and phone., Served temporarily as Backup Team Leader, supporting coordination and reporting., In December 2024, transitioned to a technical support campaign handling inbound calls.
Intérprete / Interpreter
Provided bilingual interpretation (English–Spanish) for diverse operational and service-related interactions., Ensured accurate, clear, and culturally appropriate communication between parties., Supported process understanding, clarification, and live guidance during calls or internal procedures.