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Nazario
Customer Service and Support Specialist with 10+ years in BPO and Healthcare
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Competencias
Experienced in managing customer inquiries, retention, and trust across healthcare and financial sectors.
Led and coached teams in customer experience environments, overseeing performance and workflow optimization.
Provided bilingual technical support, resolving product and service issues for clients with attention to detail and compliance.
Supported loan processes and financial inquiries, supporting client onboarding and follow-up activities.
Supported administrative tasks such as preparing presentations, guiding students, and managing front-desk operations.
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Resumen
Bilingual customer service expert with 10+ years supporting healthcare and financial sectors, specializing in client retention, technical support, and team leadership.
Logros Clave
- Led team management and coaching initiatives to motivate and guide team members at Alorica.
- Provided comprehensive onboarding, skill-building, and performance feedback resulting in improved team productivity.
- Handled sensitive customer inquiries, billing, and insurance verification in bilingual support roles, ensuring compliance and customer satisfaction.
Experiencia
Team Manager Customer Experience
Team Management & Coaching motivated mindset, guided team members to achieve performance goals., Training & Development – Provided onboarding, skill-building sessions, and regular feedback to improve team performance., Performance Monitoring – Reviewed KPIs, QA results, and...
Customer Service Specialist
Customer service, Customer retention, Customer trust, Medical Clinic information, Appointment Setter, Medical Assurance changes as required by customers, Goal Oriented Environment.
Bilingual Telesales Agent
Managed inbound and outbound calls, handling customer inquiries, billing details, and sensitive financial information with strict confidentiality., Supported loan disbursement processes, notifications, payment processing, customer support and follow-ups on new and existing leads, ensuring accuracy...
Bilingual Tech Support
Delivered frontline customer support by resolving technical and service-related issues quickly and accurately, ensuring a positive client experience., Responded to high volumes of inbound calls, providing clear, bilingual assistance on products, services, and company policies., Built strong...
Administrative associate
Provided customer support and front-desk assistance to students, faculty, and visitors, ensuring a professional and welcoming environment., Assisted in preparing and delivering presentations to the student body, supporting communication between administration and students., Guided students through...