Este es mi perfilContactar vía CazVidEste perfil está escrito en inglés
Neal
Technical Helpdesk Analyst
Contacto
Competencias
Diagnosed and resolved technical issues for end-users and customers, supporting hardware, software, and network problems.
Handled stock acquisition, storage, reconciliation, and logistics coordination to ensure smooth warehouse operations.
Managed physical and digital document flow, created templates, and organized records across multiple organizations.
Provided effective client communication, information, and support, ensuring customer satisfaction and adherence to standards.
Maintained accurate logs of transactions, support resolutions, stock movement, and technical documentation.
Educación
Idiomas
Resumen
Experienced analyst and coordinator specializing in technical support, stock management, and document control. Adept at streamlining workflows and enhancing operational accuracy across diverse organizational roles.
Logros Clave
- Provided front-line support to end-users, troubleshooting hardware and software issues, and escalating complex problems as needed.
- Managed inventory, stock reconciliation, and warehouse operations, ensuring accuracy and proper documentation.
- Streamlined documentation processes by creating templates and managing technical and project-related records efficiently.
Experiencia
Technical Helpdesk Analyst
Provide front-line end-user support for user problems and technical issues, Diagnosing problems and repairing faults, sending to escalations to level 2 support as needed, Provide assistance to some basic functions such as installation, data backup and restoration, updates, and other...
Technical Support Representative
Identifying technical issues, Trouble shooting and resolving technical issues, Diagnosing and repairing faults, Speaking to customers to quickly get the roots of their problem, Walk through customers to a series of actions to resolve their problem, Replacing or repairing necessary parts, Providing...
Facility Coordinator/Storekeeper/Inventory Control Officer
Acquisition of the material, merchandise, items, etc., and its proper distribution, Maintain record of receipts as well as issuance of items that are going in and out of the warehouse so as to ensure accuracy and completeness, Involved in reconciliation of physical stock with the stock in the...
Document Controller
Copy, scan and store documents, Check for accuracy and edit files, like contracts, Review and update technical documents (e.g. manuals and workflows), Distribute project-related copies to internal teams, File documents in physical and digital records, Create templates for future use, Retrieve files...
Customer Service Representative
Obtains client information by answering telephone calls; interviewing clients; verifying information, Determines eligibility by comparing client information to requirements, Establishes policies by entering client information; confirming pricing, Informs clients by explaining procedures; answering...
Administrative Assistant/Document Controller
Answer and direct phone calls, Organize and schedule appointments, Write and distribute email, correspondence memos, letters, faxes and forms, Assist in the preparation of regularly scheduled reports, Develop and maintain filing system, Update and maintain office policies and procedures, Order...