Neider - Customer Service & Accounts Receivable Specialist at Lean Solutions Group

Skilled in managing high call volumes, identifying customer needs, and delivering tailored solutions.

Experienced in reconciling accounts, verifying documents, and ensuring billing accuracy.

Effective in handling inbound/outbound communications with clarity and professionalism.

Proficient in Microsoft Office, Salesforce, TMS, and internet research for operational tasks.

Manage large amounts of inbound and outbound emails, Accounts reconciliation, Manage different customers with their respective TMS, SOP, Invoice uploading skills/verification of required documents

Manage large amounts of inbound and outbound calls in a timely manner., Follow communication “scripts” when handling different topics., Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

Manage large amounts of inbound and outbound calls in a timely manner., Follow communication “scripts” when handling different topics., Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives., Seize opportunities to upsell products when they arise.