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Nelly
Product Support Agent – Insulet Account (Medical Devices)
Contacto
Competencias
Provided troubleshooting and customer support for insulin pump devices, adhering to FDA and HIPAA guidelines.
Utilized English and Spanish fluency in high-sensitivity environments for customer support and troubleshooting.
Managed business operations, team leadership, and workflow development in multiple roles.
Led customer care teams in call centers and healthcare settings, ensuring quality service delivery.
Conducted transaction audits and ensured compliance with regulatory frameworks in finance and sanctions.
Educación
Idiomas
Resumen
Experienced in medical device customer support, operations management, and bilingual service delivery across healthcare, financial, and hospitality industries.
Logros Clave
- Provided Tier 1-3 support for Omnipod medical devices across North and Latin America.
- Founded and scaled a boutique pastry business, managing operations and digital branding.
- Led a multilingual call center team, optimizing service quality and performance metrics.
Experiencia
Product Support Agent – Insulet Account (Medical Devices)
Provide Tier 1–3 support for Insulet’s Omnipod products (POD 1, 2, 3) used in diabetes management., Assist patients and healthcare professionals across Latin America and North America., Troubleshoot medical device issues, support onboarding, and escalate product concerns per FDA and HIPAA...
Founder & Chef Pastelera
Founded and scaled a boutique pastry business with customized culinary education services., Managed all operations: Client acquisition, event planning, product development, and logistics., Built a strong digital brand and community through Facebook and customer referrals.
Director of Operations & Co-Founder
Oversaw financial outsourcing and customer support services., Conducted 3-month training in Pennsylvania and Delaware, U.S., to launch operational teams., Handled business development, team recruitment, workflow architecture, and client success., Successfully sold the business in 2012.
Fraud Detection Analyst – Government & Sanctions Department
Specialized in fraud prevention, transaction audits, and compliance with high-risk environments., Interfaced with regulatory frameworks to detect and report suspicious activity across jurisdictions.
Supervisor – Customer Care / Billing / Sales (Inbound & Outbound)
Managed a large volume call center unit providing services to clients in the financial and tech sectors., Led a multilingual team focused on quality service, performance metrics, and CRM optimization.
Customer Support Analysis – Intel, Fort Credit, Capital One
Delivered tech and financial product support to global clients in APAC and U.S. markets., Roles include Intel CBO analyst, APAC help desk, and financial services.
Bartender & Crew Member
Completed international safety and service certification, Developed global cultural fluency, language skills, and customer-first mindset.
Customer Care & Provisioning Supervisor – USA Training
Managed account provisioning, service delivery, and team operations., Led business training programs and supported customer onboarding.