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Nelly
Customer Support & Liaison Specialist with 5+ years in Service Industry
Contacto
Competencias
Provided multi-channel customer support, addressing queries and complaints effectively.
Utilized active listening and clear communication to resolve issues and assist clients.
Handled complex customer complaints and vendor requests, ensuring prompt solutions.
Used Zendesk, Slack, MS Office, and Order Desk to streamline workflows and support tasks.
Monitored and guided customer support agents to improve service quality.
Educación
Idiomas
Resumen
Experienced in providing customer and vendor support, resolving complaints, and guiding support teams to improve service quality.
Logros Clave
- Resolved customer complaints efficiently at GearLaunch Inc, ensuring first contact resolution.
- Acted as liaison between customers and vendors to facilitate order modifications and cancellations.
- Monitored and guided customer support agents to maintain quality service metrics.
Experiencia
CS Senior & Vendor Liaison Agent/ QA Specialist
Provide customer support by phone, email and chat., Resolution of complaints in the first point of contact to solve problems such as: cancellations, changes, deliveries, exchanges, replacements and returns., Be the connection between the customer’s requests and the vendors, to make any cancellation, change, etc., Monitor cs agents and guide them to improve their skills in order to meet our quality metrics.
Member Service Representative
Provide assistance to TimeShare members; help them with their payments and reservations.