Nelson - Property and Hospitality Manager with 8+ years of client and guest service expertise

Puerto Plata, Puerto Plata, Dominican RepublicRemotoen

Increased client satisfaction ratings by 10% at L’Agence through improved service delivery

Led cross-functional teams to reduce maintenance costs by 15% while maintaining service standards

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Resumen

Professional with over 8 years of experience in property management, logistics, and hospitality sectors, focused on improving operational efficiency and guest/client satisfaction.

Video Resume

Logros Clave

Supervised nightly hotel operations, enhancing guest satisfaction and team performance

Habilidades

Property ManagementAdvanced

Managed property assets to optimize utilization, maximize ROI, and improve tenant relations.

Logistics PlanningAdvanced

Coordinated supply chain and logistics operations to improve efficiency and reduce costs.

Guest SatisfactionAdvanced

Enhanced guest experience through attentive service, feedback implementation, and problem resolution.

Team LeadershipAdvanced

Provided guidance, mentorship, and performance evaluations to hotel staff and cross-functional teams.

Operational Efficiency

Experiencia

Client Services

L’Agence

May 2018 - Present

Increased client satisfaction ratings by 10% by focusing on service delivery and operational excellence., Led cross-functional teams, achieving a 15% reduction in maintenance costs while maintaining high-level service standards., Coordinated logistics and planning, resulting in a 20% improvement in...

Night Manager

Viva Wyndham Tangerine

June 2016 - May 2018

Supervised the full scope of nightly operations in alignment with hotel standards., Actively listened to guest feedback, collaborated across departments, and implemented solutions to enhance guest satisfaction., Provided guidance, support, and mentorship to the night shift team, fostering a...