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Andrea

Learning & Development Manager with 8+ years in corporate training

Video resume

Development Manager
I am a results-driven Learning and Development Manager with over 8 years of experience in corporate training, talent development, rnand performance management for U.S.-based stakeholders. I specialize in designing impactful L&D programs...

Contacto

Guatemala City, Guatemala, Guatemala
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Competencias

LeadershipExpert

Applied leadership skills to drive organizational and team performance in various roles.

Performance and Operations ManagementAdvanced

Managed performance metrics and operational initiatives to optimize organizational effectiveness.

Training & DevelopmentAdvanced

Designed and delivered corporate training programs to improve team capability and knowledge transfer.

Stakeholder EngagementIntermediate

Worked with diverse stakeholders to align training and organizational development initiatives with business goals.

Technical SkillsExpert

Proficient in Slack, Salesforce, Zoom, Moodle, Dynamics 365, and Microsoft 365 to support training and organizational workflows.

Educacion

Specialization
Rafael Landívar University
Completed August 2024
Leading People And Change Management
INCAE
Completed November 2022
Pedagogy
San Carlos de Guatemala University
Completed November 2022
Lean Six Sigma
INTECAP
Completed December 2021

Idiomas

Spanish
English

Resumen

A results-driven Learning and Development professional with over 8 years of experience specializing in corporate training, talent development, and performance management for U.S.-based stakeholders.

Logros Clave

  • Led organizational transformation initiatives at LSG to modernize operations and improve business agility.
  • Established governance structures within the PMO to align projects with strategic goals and ensure standardized methodologies.
  • Delivered targeted training programs and analyzed training impact to enhance team performance and support organizational improvement.

Experiencia

Head of Quality & Learning Development

LSG
June 2023 - October 2025

Lead organizational transformation initiatives to modernize operations, increase agility, and strengthen overall business performance., Establish governance structures within the PMO to align projects with strategic goals, ensuring standardized methodologies, accurate reporting, and seamless...

Quality & Learning Development Manager

LSG
October 2021 - June 2023

Deliver targeted training programs aligned with corporate goals to ensure effective knowledge transfer, practical application, and improved team performance., Analyze learner outcomes and training impact through assessments and feedback loops, using insights to strengthen effectiveness and close...

Account manager

CONCENTRIX
November 2020 - September 2021

Lead cross-functional teams by setting clear goals, providing guidance, and ensuring consistent delivery of high-quality results., Foster collaboration and accountability through coaching and mentoring, driving professional growth and stronger team engagement.

Training Lead

[24]7.ai
March 2018 - September 2020

Deliver engaging training sessions tailored to business needs, ensuring knowledge transfer and practical skill application across teams., Evaluate learner progress through assessments and feedback, identifying gaps and adapting content to improve performance outcomes.

Habilidades

LeadershipPerformance and Operations ManagementTraining & DevelopmentStakeholder EngagementTechnical Skills
Publicado en CazVid - 17 may 2026
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