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Neried
Administrative Assistant
Contacto
Competencias
Demonstrated experience with Healthcare Customer Support.
Demonstrated experience with Inbound Calls.
Demonstrated experience with Follow-Up Calls.
Demonstrated experience with Clear Explanations.
Demonstrated experience with High-Volume Calls.
Educación
Idiomas
Resumen
Administrative Assistant open to new opportunities
Experiencia
Administrative Assistant
Provided personalized phone and email support to patients and healthcare teams in a fast-paced medical environment.. Used active listening to identify needs, explain service information, and coordinate follow-up or escalation for complex requests.. Documented interactions and tracked outstanding requests using Outlook, Excel, DocuSign, and healthcare workflows.. Worked with multiple departments to address concerns and communicate timely updates while protecting confidential information.
Administrative Assistant
Answered over 80 calls a day using multi-line phones, responded to email inquiries, and coordinated patient scheduling and requests for physicians and leadership.. Researched concerns, gathered supporting information, and collaborated across departments to coordinate accurate responses.. Used empathy, sound judgment, and conflict-management skills to address sensitive situations and escalate concerns appropriately.. Maintained accurate confidential records and managed competing deadlines in a healthcare environment.
Administrative Assistant
Answered patient questions about appointment scheduling and services using clear, compassionate language.. Verified and documented patient demographic, appointment, and service information with close attention to accuracy.. Coordinated with nurse managers and field staff to address follow-up needs, rescheduling, and escalations.
Administrative Secretary II
Managed phone and email communications, physician schedules, and patient appointment coordination.. Communicated with patients, physicians, and healthcare teams to coordinate requests and maintain accurate confidential records and reports.
Sr. Staff Assistant / Sr. Secretary
Supported patients, physicians, and leadership through high-volume phone and email communications, scheduling, and front-office service.. Coordinated requests across teams, maintained accurate documentation, and provided courteous support in a complex healthcare setting.
Independent Contractor / Delivery Driver
Use mobile applications to organize routes, track packages, and document completed deliveries accurately.. Manage schedules independently, meet assigned delivery timeframes, and follow customer instructions.. Resolve delivery issues professionally and adapt to changing routes and priorities.