Néstor - Supervisor with 3+ years in customer support and data analysis

Managed teams, supervised personnel, and achieved performance KPIs at Skycom.

Used Power BI and Excel for monitoring, documenting, and analyzing data sets.

Applied PRINCE2 and PMI-PMBOK methodologies to develop, monitor, and control projects.

Proficient with Office 365, Power BI, and basic SQL and XML concepts for data visualization.

Fluent in English and Spanish, capable of high-level communication in diverse settings.

Supervision and personnel management, Data analysis, Skill development, Achieving KPIs

Attention to detail, Monitoring and documentation roles, Managing Power BI and Microsoft 365 tools, Evaluating and performing roles for Medical liens and processing of Medical Records

WFM Specialist Consultant, Implementation of Ultimate Kronos Group and CERIDIAN – Labor Management

Quality Analyst, Internal Support

Development of the project and baseline establishment, Using project management methodologies such as PRINCE2 and PMI-PMBOK, Monitoring and controlling roles over the project and its implementation