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Nex
Customer Service and Content Moderation Specialist with 4+ years in Social Media and Support Roles
Contacto
Competencias
Extensive experience supporting customers across multiple platforms, ensuring satisfaction and issue resolution.
Skilled in social media content review, enforcing guidelines, and maintaining community safety.
Led and trained teams in conflict management and operational support, improving team efficiency.
Proficient in managing and supporting multiple software systems within customer service and moderation roles.
Educacion
Idiomas
Resumen
Dedicated professional with over 4 years of experience in customer service, content moderation, and team leadership across social media platforms and technical support environments in Colombia.
Logros Clave
- Provided effective support for models in aesthetic and camera-related tasks, enhancing team performance.
- Managed multiple customer service systems, ensuring seamless support and issue resolution.
- Led conflict resolution and team training, fostering a collaborative work environment.
- Handled content moderation for social media platforms, maintaining community standards.
Experiencia
Monitor
Management of user complaints., Support for models (Typing, Aesthetics and Camera Image), Leadership, Teamwork, Manage conflicts, Social networks, Training
Bilingual agent
Customer service, Management of multiple systems, Product support, Back up Team Leader
Bilingual agent
Customer service, Collections agent, Management of multiple systems, Product support
Content Moderator
Content moderation for social media, Product support, Management of multiple systems