Ngang - Customer Service Representative

Demonstrated experience with Microsoft Office Suite.

Demonstrated experience with Opera PMS.

Demonstrated experience with Revinate.

Demonstrated experience with Cisco Call Manager.

Demonstrated experience with Email Management.

Delivered exceptional customer service through phone, email, and face-to-face communication.. Managed a high volume of customer inquiries while consistently maintaining excellent service standards.. Resolved guest complaints efficiently by identifying solutions and following up until resolution.. Built strong relationships with guests by providing personalized support and professional communication.. Maintained accurate records of customer interactions using hotel management systems.. Assisted guests with business centre services, documentation, and meeting room arrangements.. Coordinated with internal departments to ensure prompt service delivery.. Processed wake-up calls, guest messages, and special requests with accuracy.. Used Opera PMS, Revinate, and Cisco Call Manager to support daily operations.. Contributed to successful hotel operations during the property’s pre-opening and operational phases.

Managed incoming internal and external calls professionally.. Assisted guests with inquiries, requests, and complaint resolution.. Coordinated communication between guests and hotel departments.. Processed wake-up calls, guest messages, and reservations accurately.. Delivered exceptional guest experiences that contributed to positive customer satisfaction.. Maintained professionalism while working in a fast-paced luxury hospitality environment.

Responded to customer inquiries via telephone while maintaining exceptional service standards.. Assisted customers with products, services, and account-related questions.. Resolved customer concerns efficiently while ensuring customer satisfaction.. Escalated complex issues appropriately and followed up on pending cases.. Performed accurate data entry and maintained customer records.. Worked collaboratively with team members to achieve service targets.