Nicholas - Software Service Professional with 3 years in application support

Provided professional and empathetic support for software applications, resolving client issues effectively.

Configured and built system extensions, migrated website content, and developed PowerApps for quality inspections.

Utilized API connections, Postman, and manual testing to ensure system interoperability and functionality.

Communicated effectively with clients and team members in English and Spanish across diverse roles.

Managed support requests via Salesforce Lightning and Smartsheet, maintaining organized workflow and reporting.

Configure website CMS for Car Dealerships in the USA selling vehicles of globally known brands, Build pages using internal Dealer.com platform, primary using HTML, Bootstrap, and CSS, Migrate website content with additional focus on SEO content, setting up new page links and page navigation, Communicate with American product managers as well as team members, in both English and Spanish, Manage requests through the Salesforce Lightning Experience platform and internally through the Smartsheet tool

Managed support desk for a SAP C4C Cloud System. Handled Production tickets as 1st line support, and provided resolution through configuration, authorization, and in certain cases, custom development of the C4C system., Communicated effectively with clients, primarily service agents and sales representatives., Collaborated with project lead, client-side business lead and developers to align on client needs, task progress and resolution., Produced Solution Overviews, Functional Specification Documents (FSD’s), Technical Specification Documents (TSD’s), release notes., Prepared and distributed a monthly report on the state of the support project to company managers and client business leads (support ticket logging, state of tickets and ticket completion).

Built Microsoft Dynamics NAV extensions used by clients., Resolved Production tickets for system serving a 13-strong client base., Created application user note., Communicated with clients and informed them on how to understand how to correctly use system.

Created training videos for new clients of the system developed by the company., Designed and built Microsoft Powerapps application for Quality Control Inspections.