Nick - Director of Admissions Student Success Operational Leadership

Selected for an accelerated Managing Partner pipeline focused on end-to-end club leadership: business performance, sales, member experience, labor, staffing, facility standards, and leader development.. Use P&L and operating metrics - including EFT/member drivers, cancellations, labor, scheduling, scorecards, and sales activity - to diagnose performance gaps, coach teams, and translate business priorities into daily execution.

Stepped into a newly evolving workplace function to integrate facilities operations, employee experience, vendor management, project delivery, communications, and engagement for a hybrid corporate workforce.. Led cross-functional initiatives spanning desk hoteling, shared-space/Zoom management, EV charging, access and badging, workplace events, purchasing, vendors, and operational readiness; used ChatGPT to accelerate SOPs, documentation, communications, and complex problem solving.

Owned operating performance across three campuses supporting approximately $35M in annual new and continuing revenue, with accountability spanning admissions, retention, staffing, forecasting, compliance, customer experience, and execution.. Led up to 20 direct and indirect reports within broader teams reaching 40; built performance cadences and succession practices that strengthened accountability, sustained ~95% retention, and contributed to 13 internal promotions.. Led through complex organizational change, including transition support following closure of approximately 13 Midwest campuses, helping affected students continue online or identify local institutions able to accept credits.. Used business intelligence, forecasting, capacity planning, and cross-functional coordination to align resources to demand, improve execution, and resolve high-stakes student and operational escalations.

Built and managed a portfolio of 30+ employer and community partnerships with 0% attrition, connecting workforce needs and underused tuition benefits to education and talent-development solutions.. Engaged organizational decision-makers through consultative discovery, business cases, and relationship development; coordinated across admissions, marketing, academics, and operations to convert agreements into enrollment and durable partner value.

Led admissions strategy and execution across seven U.S. locations plus Amsterdam, standardizing operating practices and supporting rapid growth in a high-change education business.. Directed sales performance, team execution, and rollout of an income-share agreement model while partnering across marketing, academics, and operations to scale enrollment responsibly.

Joined a developing centralized operation early and helped scale it into a 100+ employee enterprise supporting admissions, student success, business operations, learning and development, and omnichannel engagement.. Authored a 14-chapter playbook and architected the enterprise shift to question-based consultative selling, combining training, coaching, and QA to improve conversion quality and customer fit.. Built localized onboarding and centralized learning capabilities that reduced ramp time ~50% and eliminated unnecessary travel/vendor expense, generating approximately $200K in annual savings.

Advanced through Admissions Officer, Admissions Manager, Success Coach, and Success Coach Manager roles in high-volume environments, building deep capability in sales, collections, retention, call-center operations, coaching, and frontline leadership.