Nicolas - Customer Support & Education Specialist with 10+ years of diverse experience

Handled customer inquiries via phone and video calls for multiple companies, improving customer satisfaction.

Designed and delivered curricula across languages and school subjects, exceeding performance expectations.

Provided technical and customer service support, coached agents, and managed difficult cases effectively.

Arranged hotel meeting spaces, coordinated school events, and prepared facilities for F&B operations.

Taught English and Spanish at multiple levels, performing student evaluations and creating engaging lessons.

In charge of providing support via phone for customers owning a Traeger Grill., Conducted video calls to better support customers with inquiries., Managed to obtain high performance numbers in my team.

In charge of captioning calls for people with hearing loss., Received feedback on the accuracy of the captioning provided., Improved on my English skills through the knowledge acquired.

In charge of arranging the meeting rooms for the business clientele., Prepared the facilities for F&B operations., Served customers and helped out with events for the hotel., Assisted in the general maintenance for the hotel.

Responsible for teaching Beginner level students., Contributed with dynamic teaching materials engaging students in the lessons., Evaluated individual students’ skills (speaking, writing, listening and reading) using different methods to ensure full comprehension of the material, exceeding the...

Assisted in customer support for Belgium and Holland., Ensured the protection of the game users by supervising chat rooms., Reported game mishaps and threats (example: hackers) to the game makers.

Guided the 5th grade as their homeroom teacher making sure that each student was on the path to complete the grade with excellence., Conducted meetings with parents to discuss each student’s progress throughout the year., In charge of planning and coordinating school events with my homeroom.,...

In charge of teaching different levels of English (Beginner, Elementary, Pre-Intermediate, Upper-Intermediate and Advanced)., Ensured that the lessons curriculum was well comprehended and learned by students., Evaluated students on a weekly basis to ensure each learning component was well studied...

Responsible for teaching Beginner and Elementary level students., Contributed with dynamic teaching materials engaging students in the lessons., Evaluated individual students’ skills (speaking, writing, listening and reading) using different methods to ensure full comprehension of the material,...

Served as technical support to consumers., Enhanced a wide variety of troubleshooting techniques to improve call handling and customer satisfaction.

Provided customer service on the phone., Conducted outbound sales calls., Coached novice agents on call handling and system functionality., In charge of responding to difficult cases and complaints.