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Nicolas
Operations Leader at DSV Airfreight and DB Schenker
Video resume
Contacto
Competencias
Proven ability to lead and motivate cross-functional teams in high-pressure logistics environments.
Extensive experience managing end-to-end air freight logistics, ensuring compliance and efficiency.
Skilled in maintaining and growing relationships with multinational clients to meet their logistics needs.
Capable of analyzing performance metrics to drive continuous improvement in operations.
Experienced in developing standard operating procedures that enhance operational consistency and compliance.
Educacion
Idiomas
Resumen
Experienced logistics professional specializing in air freight operations and team leadership, with a proven track record managing multinational clients and optimizing freight processes. Adept at SOP development, KPI analysis, and ensuring compliance to enhance operational performance.
Logros Clave
- Led multinational operational teams managing complex air freight shipments for top global clients including HP, Microsoft, and GE Healthcare.
- Streamlined end-to-end air export processes, ensuring compliance and improving shipment efficiency.
- Developed and implemented SOPs that enhanced operational consistency and quality control.
- Managed key accounts, maintaining high client satisfaction and fostering long-term relationships.
- Analyzed KPIs to identify areas for improvement, leading to operational performance enhancements.
Experiencia
Operations Team Leader
Lead the operational team handling air freight shipments to and from the U.S.. Manage multinational clients including HP, Microsoft, Rockwell, Cisco, Abbott, Roche, Cytiva, GE Healthcare, Thermofisher and Louis Vuitton.. Oversee and lead a team of sixteen members and operations.. Implement quality control measures to reduce documentation discrepancies and processing delays.. Develop and monitor daily and weekly KPI performance reports.. Designed and implemented Standard Operating Procedures (SOPs) to standardize processes, reduce variability, and strengthen operational compliance.. Ensured strict adherence to Service Level Agreements (SLA) and Performance Operating Requirements (POR), maintaining consistent service quality and client satisfaction.. Train and develop team members to ensure proper backup coverage across multiple lanes.. Manage critical shipment events (QCT, DCR, REW, MAN, DEP, ARR) ensuring milestone compliance and traceability.. Handle escalations and make strategic operational decisions under pressure.
Airfreight Logistics Coordinator
Coordinated end-to-end air export shipments ensuring compliance with international regulations and client requirements.. Prepared and reviewed shipping documentation including commercial invoices, airway bills, and export declarations.. Monitored shipment milestones and updated internal systems to ensure accurate tracking and visibility.. Maintained direct communication with airlines, warehouses, gateways and international agents to ensure timely cargo movement.. Identified operational discrepancies and supported continuous process improvements.. Provided customer service support, resolving shipment-related issues efficiently.
Habilidades
Transcripcion del Video
Operations Delivery Lead
Well, as I used to deliver around 10 to 20 shipments per day on a daily basis, and also as a operations delivery, I led a team of 16 people with around the same amount, so that was around 200 shipments per day. So that required simultaneous coordination with carriers, internal teams, and also with customers to prioritize effectively. We first evaluated the urgency of each shipment based on the SLA. we had a specific SLA, so of course, the first shipments that were in processing were the ones with all this pickup. So that's the way that we organized ourselves. Also, if the customer let us know that they had an urgent shipment, we assigned expedited services, back-to-back services, to make sure that we comply with those requests for the customers and we comply with the customer satisfaction on that.
Logistics Coordinator and Operations Team Leader
Hi, my name is Nicolas. I have seven years experience in operations, five years experience in collections, customer service, banking, and e-commerce, also mediation, and for the last three years I've been in the logistics industry as a logistics coordinator and also as an operations team leader. So I bring operational excellence and leadership and engagement to the companies and the teams that I work with.
Operations Team Leader
Hi, this is Nicolas. I have three years experience in logistics coordination and also as an operations team leader for nearly four years for an industry working at DSV. This is one of the biggest and greatest freight forwarders in the world. I was in charge initially as a logistics coordinator for completing shipments from A to Z and doing track and trace, dispatch. Basically, they were door-to-door services and I became a...
Transcripcion del Video 4
Hi, this is Nicolas Newman.
Operations Team Leader and Logistics Coordinator
Hi, this is Nicolás Guzmán. I am Operations Team Leader and Logistics Coordinator with plus three years on the air freight industry. Initially as a logistics coordinator, I was in charge of end-to-end exports for top customers like Microsoft, Hewlett-Packard, Roku, and ouration. I made sure that all shipments were delivered right on the target with...