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Nicolas
Project Manager with 10+ years of experience in IT and software development
Contacto
Competencias
Experience leading and coordinating complex projects within IT industries.
Directed cross-functional teams to achieve project objectives efficiently.
Facilitated smooth communication between clients and project teams.
Applied Agile practices to improve project flexibility and responsiveness.
Developed documentation procedures that increased team productivity.
Educacion
Resumen
Experienced in leading IT projects with a focus on delivering value and efficiency.
Logros Clave
- Led multiple project teams to successful delivery on time and within budget
- Managed cross-functional teams and coordinated with clients to align project goals
- Enhanced project workflows and documentation processes, improving efficiency
Experiencia
AGENT AND SUPPORT
Customer service., Support for new and old personnel in the management of the campaign., Metrics analysis.
ORDER MANAGEMENT COORDINATOR INTERN
Collaborate proactively with stakeholders and provide order management support to MO, CO, BG, and F&C units., Support end-to-end order processing for billing execution and provide timely updates to stakeholders., Efficiently manage BPO to ensure timely and accurate order processing., Contribute to overall process and guideline quality improvement., Maintain integration in order management processes, tools, and SOX compliance.
ORDER MANAGEMENT COORDINATOR
Proactively collaborate with stakeholders and provide order management support to the MO, CO, BG, and F&C units., Support the E2E order process to invoice process execution and provide timely updates to stakeholders., Effectively manage the BPO to ensure the timely and accurate processing of orders., Make contributions to improve the overall quality of processes and guidelines., Maintain integration in order management processes, tools, and SOX compliance., Generate reports to track pending requests in purchase orders., Develop a PowerBI dashboard to generate forecasts for orders to be received for LAT and NAM market clients.
HONORABLE MENTION FOR DEGREE PROJECT 2024: Design of a Video Game to Improve Grammar Knowledge of Recently Graduated Workers, August 2023 - May 2024